FAQ
What types of products do you offer?
Purrs Online specializes in high-quality pet products, with a focus on eco-friendly materials and stylish designs. Our curated selection includes items such as the Natural Bamboo Cat Scratcher Sofa Mat, designed to enhance both the comfort of your feline friends and the aesthetic of your home.
How can I ensure the products are safe for my pets?
All products available at Purrs Online are made from non-toxic, eco-friendly materials. We prioritize the safety and well-being of your pets by sourcing items that meet stringent safety standards. Each product is designed to provide comfort and entertainment while ensuring a safe environment for your pets.
What is your return policy?
We offer a 30-day refund policy for items that are unused, in their original condition, and in their original packaging. To qualify for a refund, you must provide proof of purchase. Please note that used, damaged, or hygiene-sensitive items are not eligible for a refund.
How much does shipping cost?
We charge a standard flat rate of AUD10.00 for orders under AUD100.00. However, we offer free shipping on all orders over AUD100.00 within Australia, ensuring that you can enjoy our products without incurring additional shipping costs.
Do you ship internationally?
At the moment, we only offer shipping within Australia.
How long does it take to receive my order?
Shipping times may vary based on your location. Typically, orders are processed within 1-3 business days, and delivery can take an additional 3-7 business days. You will receive a tracking number once your order has shipped, allowing you to monitor its progress.
What should I do if I receive a faulty or incorrect item?
If you receive a faulty or incorrect item, please contact us immediately at info@purrs.online. We will provide you with instructions on how to return the item and ensure that you receive a replacement or refund as appropriate.
Can I change or cancel my order after it has been placed?
Once an order is placed, we begin processing it promptly. If you need to change or cancel your order, please contact us as soon as possible. While we cannot guarantee changes or cancellations, we will do our best to accommodate your request before the order is shipped.
How can I contact customer service?
You can reach our customer service team by emailing us at info@purrs.online. We are committed to providing prompt assistance and will respond to your inquiries as quickly as possible.